Accessibility statement

We want everyone to be able to book a pickup, including people who use a screen reader, a keyboard, voice control, magnification or high contrast.

How we check

Every change to this site is checked automatically against the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, before it is published, and the live site is checked again every day. Automated checks find some problems, not all, so people also review each new page with a keyboard and a screen reader.

Latest automated check

Known problems

Tell us about a problem

If something does not work for you, call 311 (711 for TTY relay). We reply within 2 working days and can take a request by phone in the meantime.